At SPECTRUM LDA, customer satisfaction is our top priority. We take every measure to ensure that our products meet the highest standards of quality and reliability. However, if you are not fully satisfied with your purchase, we offer a transparent return and refund process as outlined below:
Return Eligibility
Products may be eligible for return only if they are defective, damaged, or significantly different from what was ordered.
All return requests must be made within 7 days of receiving the goods.
Condition of Returned Items
Returned products must be unused, unopened, and in their original packaging.
Any item that shows signs of use or damage caused after delivery will not be accepted for return.
Return Process
To initiate a return, please contact our support team with your order number, product details, and reason for return.
Our team will review your request and provide instructions for returning the product.
Refunds
Approved refunds will be processed within 7–14 business days after we receive and inspect the returned items.
Refunds are issued via the same payment method used for the original order.
Shipping costs and handling fees are non-refundable unless the return is due to our error.
Non-Returnable Items
Perishable goods (e.g., food, beverages, dairy, or fresh products) cannot be returned unless defective or damaged upon arrival.
Custom or special-order items are also non-returnable.
For any questions or assistance, please contact our support team:
📞 WhatsApp: +351 967 054 452
📞 Telephone: +90 534 200 08 72
📧 Email: info@spectrumlda.com
